CAREIQ · HOSPITAL OPERATIONS & PATIENT JOURNEY
From patient to payment on one platform: access, pre-admission, theatre, recovery and the account, captured once and carried all the way through.
Download the product overview (PDF)The specialist's rooms take the patient's details. Admissions takes them again. Radiology takes them again, and so does the after-care team. Each hand-off runs on a phone call, a paper form or a system that doesn't talk to the next one. The theatre list gets assembled by hand from several diaries, and a co-payment that was knowable at booking gets discovered, and often waived, after discharge.
Patients fill in the same details more than once, and missing documents or authorisations surface on the morning of admission instead of a week before it.
Sessions, surgeons and cases live in separate diaries, so the list is reconciled manually and changes don't reach everyone who needs them.
Deposits and co-payments depend on the scheme, the plan and the procedure. All three are known at booking, but that's rarely where they get settled.
A request lands with the specialist's rooms before a slot is confirmed, so the booking reflects what the surgeon actually wants to see, not just what was free in the diary.
Sessions are allocated, cases are booked into them, and the theatre list is produced from those bookings. Nobody rebuilds it from four diaries at the end of the day.
The patient completes it once, on their phone or at reception. Documents are scanned in, and automated checks catch missing details, scheme information and authorisations while there's still time to fix them.
Scheme, plan and procedure go in; the holding deposit and the co-payment rule come out. The patient pays by link or at reception, before admission rather than after it.
Follow-up diaries and reminders carry the patient past discharge, so post-operative reviews and after-care happen on schedule instead of by chance.
Voice and chat agents book, cancel, reschedule and answer questions at any hour, in the patient's own language, and hand over to a person when the conversation needs one.
Consent-led personal information handling
Vendor-neutral health data exchange
Diagnosis and product coding
Information Security Management
Every binding action on a signed record
Isolation enforced at the database
CareIQ runs alongside the hospital's core systems, the claims switch and the finance ledger instead of replacing them. What goes is the paper and the manual steps between them. It shares identity, audit and notifications with every other Asterion module.
A theatre request raised in a specialist's practice diary lands with hospital scheduling and opens the patient's pre-admission. The discharge summary goes back into the practice record, with the patient's consent.
Every account is checked against tariff, quantities and pre-authorisation before it leaves, and theatre charges are reconciled against the account while it's still open.
Theatre sessions and case load drive staff resourcing, so the roster follows the list rather than last month's pattern.
The call centre books into the same diaries CareIQ runs, and reminders and follow-ups go out on the channel the patient actually answers.
One view of access, theatre utilisation, discharge and the cash tied up in each, instead of a report assembled from several systems each month.
A list produced from real bookings, changes that reach everyone, and sessions that can be planned rather than patched.
Pre-admission done before the patient arrives, deposits settled at booking, and far fewer phone calls chasing the same information.
Bookings they've vetted, theatre requests that land where they should, and discharge summaries that come back to the practice.
We follow one journey end to end, from the first booking to the final bill, using records you already hold. It shows where the patient is captured twice, where the work waits, and where money leaves the account.
One patient. One booking. One record.
Every hand-off from booking to final bill, with who holds the patient at each step and what gets re-captured.
Digital pre-admission and a booking line that answers, live before anything else changes.
The theatre list produced from bookings, with charges reconciled before the claim goes out.
CAREIQ · HOSPITAL OPERATIONS & PATIENT JOURNEY