PRACIQ · PRACTICE MANAGEMENT FOR MEDICAL PRACTICES
One record for the diary, the consultation, the invoice and the claim, built for how South African practices actually run.
Download the product overview (PDF)A practice lives or dies on clean coding and clean claims, but the work that produces them is scattered. The diary is one system, the clinical notes another, billing a third, and the scheme's remittance arrives as a statement someone has to match by hand. Patients expect an SMS or a WhatsApp, not a phone queue, and cash still has to balance at the till at the end of the day.
Without line-by-line remittance matching, a short payment looks the same as a correct one until the debtors book stops making sense.
No-shows cost a slot every time, and double-booking decisions get made on instinct rather than on the patient's history.
Recalls, screenings and follow-ups are left to chance because nothing keeps the patient engaged between visits.
Day and week views per practitioner, click-to-book and drag-to-reschedule, with closures and consulting hours shown so nobody books a public holiday by accident. A waiting list offers earlier slots automatically when they open up.
SOAP or free-text notes that are signed and versioned, vitals flagged against reference ranges, a problem list and allergies checked against every new prescription, and abnormal results pushed to the top of the inbox.
Tariff resolved by practitioner, scheme or practice price list, ICD-10 coding on the invoice, claims validated before submission, and remittances matched line by line against what was billed.
A configurable reminder ladder, payment plans and statements aged by patient or scheme. One open till per practice, with cash-up checked against float and movements and an approver who isn't the person closing.
Online booking and check-in, repeat prescription requests, estimates and payment links sent to the patient's phone, plus reminders, recalls and campaigns by SMS, WhatsApp or email, all gated on recorded consent.
An AI scribe drafts consultation summaries and searches the chart, and every output passes a review gate and needs the practitioner's sign-off before it touches the record. No-show risk is predicted from the patient's history.
Consent tracked against every patient message
Diagnosis coding on every claim
Pricing by practitioner, scheme or price list
Information Security Management
Every clinical note and billing action auditable
Isolation enforced at the database
PracIQ works on its own for a single room or a multi-site group, with single sign-on and an organisation picker for staff who work across practices. When the practice operates at a hospital that runs CareIQ, the two are bridged, so the hospital and its practices work from one patient, one booking and one record.
A theatre request from the practice diary lands with hospital scheduling and opens the patient's pre-admission, and the discharge summary returns to the practice record with the patient's consent.
The practice's billing lines feed RevenueIQ's healthcare assurance, so pricing and coding problems are raised as findings with the evidence attached.
Reminders, recalls and booking conversations go out on the channel the patient uses, and replies land back against the appointment.
One chart with notes, vitals, scripts and results, and an AI scribe that saves the typing without ever writing to the record on its own.
A single screen for bookings, closures and the waiting list, with the patient's consent status visible before any message goes out.
Cash-up that balances, claims that reconcile, and a debtors book aged by patient and by scheme.
Booking without a phone call, reminders on WhatsApp, and estimates and payment links on their phone.
PracIQ scales from a single-practitioner room to a multi-site group, with the full clinical and billing core included from the first plan. Your patient list, price list and open accounts come across so the practice runs on real data from day one.
One diary. One chart. One paid claim.
Practitioners, locations, consulting hours, appointment types and price lists configured to how you work.
Patients and open accounts imported, so the debtors book is truthful from the first day.
Online booking, reminders and the portal live, with consent captured as patients come through.
PRACIQ · PRACTICE MANAGEMENT FOR MEDICAL PRACTICES